Ticket ID: 26930 Erstellungsdatum: 24.03.2026 17:01 Produkt: SiteKiosk Online Client Anhang: -
Tickettyp: Support Anfrage Version: 1.8.178 Sprache: Englisch
Aufrufe: 657 Letzte Änderung: - Plattform:
Level: In Bearbeitung Geändert von: -

Support Anfrage: Waiting Download

Beschreibung

I've published a new project but it says it is "waiting for download" even though I've chosen to publish immediately. I've rebooted twice but it's still waiting for download.

Antwort: (1)
Re: Waiting Download 24.03.2026 17:44
Hello,

Thank you for your inquiry. Please try to update the client to version 1.9.242.0 in Portal >>Control>>Updates. then check to see if the published project was sent to the device. If the issue still persists, you can send an export of the Logs from Portal>>Monitoring>>Device>>Logfiles>>Export. You can send this to support-america(at)sitekiosk.com.

From time to time, App Updates may need to be completed in the backend before receiving your new project: https://us.sitekiosk.online/help/en/Appupdate.html . This is an automatic feature, and you can see pending activities like this in the logs.

Best regards,
Andre.
Kommentar hinzufügen
Mein Konto
Anmelden
Sprache (Tickets):